CTI Support Network is a provider of Rich Internet Application (RIA) development services and Systems Integration services for Enterprise Content Management to Corporations and Independent Software Vendors (ISVs). There are a number of examples in our portfolio section that demonstrate this technology.

What are Rich Internet Applications (RIA)?

Rich Internet applications (RIA) are web applications that have the features and functionality of traditional desktop applications. RIAs typically provide a "no-refresh" look to the user interface and provide what is now being known as HDuX - High Definition User eXperience. For an end user, RIA applications bring the best of client-server and web technology for most ISVs and E-businesses, it is now imperative to adopt RIA technology for their next release.

From software development perspective RIA follows a standard software development model with rich controls that include powerful data and multimedia capability, allowing us to present a rich set of information in an attractive interface. From design perspective, RIA delivers highly customizable output with a CSS (Cascading Style Sheet) based model.

Rich Internet Applications (RIA)

The Internet started as a mode of delivering static data with HTML. Soon this gave way to business applications that demanded dynamic information. This was supported by scripts e.g. JavaScript which improved user experience. However the emergence of complex business systems presented new challenges for the web. Unlike simple applications, the new business systems required features that involved numerous steps. This resulted in confusion for users, since different steps were needed to perform a single transaction which involved a long traversal through the applications' multiple forms and interfaces. Moreover the synchronous nature of these applications reduced performance and resulted in slow rendering. At this juncture CTI Support Network realized that there was a need to use a technology that would remove these shortcomings and will have the ability to deliver complex information quickly in an engaging mode to users. And then there was RIA which not only solved these problems by bringing in the age old usability of desktop applications but also incorporated features that would serve the complex enterprise requirements of the future.

What is special in RIA?

RIA works in web

Although RIA presents a new face to web users it retains its capability of easy access from virtually anywhere in the world; in a much better way. Since CTI Support Network has been delivering web solutions for long time we were quick to adopt RIA to add value to our software solutions and services

RIA appears – never refreshes

Information in RIA always appear to users eliminating distractive page refreshes. This makes our RIA applications an immediate winner

RIA reduces network traffic

Since RIA works in asynchronous mode and most of the processing is intensive at client end, it reduces network traffic resulting in improved performance and better experience for user. At CTI Support Network, we have been constantly striving to deliver solutions that not only enhance usability but also reduce network and server overheads. RIA adds to our purpose

RIA is rich

RIA retains the ability of web to present complex information to users but adds to this capability by incorporating richness and user interactivity. RIA applications support a rich set of visual elements like images, graphics, video etc. that seamlessly integrate with the core business elements and allow rich user interactivity and experience. RIA has opened new avenues for CTI Support Network in delivering the richness that is undeniably the best a business can get

RIA makes it easy

RIA helps users to understand and use complex business applications by reducing web traversals and show most of the information at a single integrated interface without the need for the user to move from one interface to another. Our solutions at CTI Support Network have always made life easy for end-users. RIA comes as a surprise to make their life even better

Benefits of RIA

For CTI Support Network, RIA offers a unique framework enabling a rich set of features that add more value to businesses in the long run. This is where RIA helps our customers:

Increased productivity

RIA development is based on a traditional development model that is easy to learn, follow and deliver. This makes RIA development highly productive

Low operational cost and improves performance

Since RIA framework enables client-end processing, it eases server load and takes less bandwidth

RIA opens new business avenues

Applications developed at CTI Support Network takes RIA development to new heights by opening new avenues for businesses and a whole set of services that can be delivered through RIA

RIA enables more transactions

Since RIA allows users to perform multiple tasks in a simple and more intuitive way from a single integrated interface, thus resulting in more transactions being carried out

RIA retains customers

CTI Support Network adds value to existing customers by presenting RIA as the new and improved face of the web

RIA wins the race

Applications developed at CTI Support Network with RIA present a definite competitive advantage for our client over other business applications that serve similar segments but lack the richness, usability and performance that RIA has to offer